PURPOSE
Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied.
Experience and Qualifications
- Banking diploma (advantage).
- English and one other language preferred.
- 1 year collections experience.
- additional requirements
Responsibilities
- Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Carty out collections processes within mandate, meeting SLA targets and quality standards.
- Comply with governance in terms of legislative and audit requirements.
- Manage personal development to increase own skills and competencies.
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