Collections Officer

 

 

PURPOSE

Collections on arrear portfolio within man­date, ensuring arrears are recovered and customer are satisfied.

Experience and Qualifications

• Banking diploma (ad­vantage).
• English and one other language preferred.
• 1 year collections expe­rience.
• additional require­ments

Responsibilities

• Collect arrears and ne­gotiate acceptable pay­ment arrangements and settlements, in line with mandate.
• Deliver exceptional ser­vice that exceeds cus­tomers’ expectations through proactive, in­novative and appropri­ate solutions.
• Carty out collections processes within man­date, meeting SLA tar­gets and quality stan­dards.
• Comply with gover­nance in terms of leg­islative and audit re­quirements.
• Manage personal de­velopment to increase own skills and compe­tencies.

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