Position: IT Officer
PERFORMANCE REQUIREMENTS AND TASKS
1 Networking
1.1.1 IT infrastructure
Assist in the planning and implementation of additions, deletions and major modifications to the company IT infrastructure.
Implement network security at all company offices
Oversee the administration and maintenance of company IT infrastructure and directs junior staff when necessary
Oversee the administration of the company’s WAN
To liaise with all software and hardware vendors for new solutions, improvements, additions and ensure that the company’s requirements are met within budget and as well as of an acceptably high quality
Negotiation of service level contracts with such vendors/third parties.
1.1.2 Company Website
Assist in the design, coding and testing of technical solutions for the continuous improvement of the Company website as a marketing tool
Apply knowledge of industry trends and developments to improve service to clients both internal and external
1.1.3 Internet and email
Ensure the availability of internet and email and ensure that the connection is secure from external attack from hackers/viruses/malware etc.
To liaise with service providers for cost effective and efficient solutions.
1.1.4 Telephone
Manage and develop upgrades to the company’s telephone systems
Oversee all telephone changes
1.2 Training
Oversee the administration and maintenance of stations and software used for company training programmes and offer additional support where necessary
1.3 Internal systems
Oversee troubleshooting, systems backups, antivirus updates and upgrades, System updates and upgrades, archiving, and disaster recovery and provides expert support when necessary
Work with project teams to help implement internal systems.
1.4 Help Desk administration
Oversee all helpdesk activities at regional level
Respond to escalated help desk issues
Interact with internal clients at all levels to help resolve IT-related issues and provides answers in a timely manner.
1.5 Asset Management
Build and maintain vendor relationships and manages the purchase of hardware and software products.
Ensure the company assets are maintained responsibly
- Responsibility Specific Competences
2.1 Innovation Development
Conduct effective performance evaluations and mentors those with less experience through formal channels
Help team execute career development plans
Seek and participates in development opportunities above and beyond training required
Train other innovators and clients through both formal and informal training programmes
Encourage junior innovators to take responsibility of their development within the company
Challenge fellow innovators towards their professional development goals
2.2 Internal operations
Suggest areas for improvement in internal processes along with possible solutions.
Lead internal teams/task forces
Approve team member’s time and expense reports in a conscientious and timely manner.
Review the status reports of team members and addresses issues as appropriate.
Comply with and helps to enforce standards, policies and procedures
Technical
Defining and enforcing IT Management policies and procedures
High level IT Support
Overall responsibility for the integrity of the Company’s various databases
IT audits
Group procurement of hardware and software
Technical security policy definition
Management of the company’s IT support team
Responsible for the LAN and WAN infrastructure, implementation and support of which some duties will be out-sourced
Client liaison
Dealing with all problems, hardware, software or human resources as would have been logged by the stores through their IT managers
Maintaining a database of all faults logged, their history and documenting the solutions derived thereof
Carrying out regular hardware, software and human resource audits at company sites
Delegating daily duties to technical staff
Completing monthly maintenance contracts
Setting up internet/email accounts and servers
Any other job related tasks assigned to you by your supervisor.
Project Management
Project managing all IT related company projects and ensuring that a high level of workmanship is attained.
Liaising with Projects department on office layouts and infrastructure design
Ensuring all IT equipment is sourced at the best possible price and is up to an acceptable standard
Managing Database creation and population with items, departments, users etc
Any other job related tasks assigned to you by your supervisor.
Training
Responsible for identifying training needs for all company personal using computerised systems/gadgets or points of data entry
Developing and implementing training programmes and the documentation involved
Regular evaluation of such training
REQUIREMENTS
Degree in Computer Science or Computer Programming.
End user oriented.
Expert IT skills.
Advanced knowledge of operating systems.
Analytical and problem solving skills.
Java, C C++, SQL, C#, .NET and HTML experience.
Aptitude for learning new technology.
Deadline driven.
Knowledge on business processes is preferred.
Superior communication skills.
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Method of Application
All applications should be addressed to the Human Resource and Admin Manager before the 14th March, 2021. Applications should be sent to [email protected].
