Background Verification Specialist x3 – Zambian Employment Reference Bureau (ZERB)

Zambian Employment Reference Bureau (ZERB) is a leading background screening firm in Zambia and Internationally. At ZERB, we champion truth and the accuracy of facts by bringing clarity and confidence to vetting and hiring decisions. Trusted by hundreds of clients across the globe, we empower our clients with knowledge, confidence, and support to enable them to make the most informed decisions in their day-to-day business operations. We take pride in understanding our customer’s unique needs and we excel at responding to complex requirements with real-world, effective solutions.

ZERB is looking for highly motivated young bright minds to fill up the position of Background Verification Specialist for its daily operations in Lusaka, Zambia.

Main Responsibilities

• Support multiple geographically dispersed Partners, Recruiters, Recruiting Managers, Risk Control Partners with varying degrees of background screenings requests
• Ensures a high volume of background screening requests are submitted accurately, timely, and with all necessary documentation to the appropriate primary information source providers and partners.
• Serve as Background Screening Subject Matter Expert while managing the complexity of the many regulations and policies dictated by country, ZERB businesses, and or job profile.
• Monitor background screening results to resolve discrepancies found within background screens and determine appropriate final dispositions following established guidelines.
• Ensures both regulatory and ZERB background screening requirements/all client SLAs are satisfied timely and accurately.
• Ensure the complete and accurate record-keeping of reports and documents that support the background screening completion to share with appropriate stakeholders as needed
• Provide timely follow-up and follow through on all requests, reports, and escalations
• Communicate with Clients, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible
• Collaborate with other teams to keep Clients informed of issues throughout the screening process
• Maintain a “Continuous Improvement” state of mind and helps to suggest and implement changes
• Be open to cross-training in other functions outside of the immediate scope of responsibility
• Assist team members and work as part of the team to ensure customers’ expectations are met
• Assist with mentoring, training, and coaching of new team members within the immediate team when required
• Track and report issues with our business partners
• Contact courts other government agencies or Vendors to complete verification of assigned record
• Consistently acquire new or updated knowledge of jurisdictional processes to become proficient in assigned work.
• Report generating/editing
• May assist in ad hoc projects as and when required

The ideal candidate should possess a diploma/degree in business and must be computer savvy. He/she must have extensive experience in working relationships or be able to do so with government ministries/agencies, Embassies, NGOs, Institutions of learning, and the private sector. You must be results-oriented and able to deliver within the stipulated Client Turnaround Times.

A high standard of personal presentation and conduct, including integrity, confidentiality, sensitivity, and a strong commitment to the organization is an asset to this role.

You will be enthusiastic, positive, self-motivated, quick to learn, hard-working, with a flexible can-do attitude

You’ll strive for high standards of professionalism, focused on quality in all aspects of delivery, ensuring that ZERB is always represented professionally

The candidate should be globally connected and locally relevant, and should consistently develop a naturally collaborative approach. Support effective delivery of Background screening Services to the business through the provision of high-quality service compliance activities.

A competitive package will be offered to the right candidate.

Application Process

Interested candidates should apply to The Director of Intelligence & Special Projects, Zambian Employment Reference Bureau (ZERB), Lusaka, Zambia. ALL Applications must be to [email protected] by April 22, 2022, before 17:00 hours.

You are required to send a motivational letter explaining how you fit and what makes you the best candidate for this job profile. Please share your experience with background screening or service provision if any. NOTE that Failure to submit a motivation letter will lead to automatic disqualification of your application.

ALL successful candidates must be willing to undergo a rigorous background screening process.

Kindly note that only shortlisted candidates will be contacted.