Job Expired

Job Title: CUSTOMER SUPPORT ENGINEER – HEALTHCARE

(TWO- WHEELER BIKE driving with valid RTSA license is must).

This position will be responsible to technically sound , repair & service assigned for Medical Equipment specialties like Radiology Products (X-Ray, Ultrasound, Color Doppler, CT scan & MRI machines), Critical Care Products (Patient Monitors, Ventilators, Anesthesia & Operation Theatre) & Other Hospital equipment.

Desired Qualification & Experience:

Diploma / Bachelors / Masters – Medical Electronics / Biomedical Engineering / Instrumentation / Electronics / Nursing / Radiographer
Minimum of 1 – 3 years of relevant / other sales experience.
At least three years’ experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the Healthcare Industry with Manufacturers Certified Training
Willingness to travel up to 50% (local or international) within your specified geographic region. Must have a valid driver’s license in regions where required to drive on company business

Job Responsibilities:

Attend product training courses (locally or abroad) and work towards completion of required professional certificates in order to build competence in providing technical assistance and support to defined customers.
Provide onsite service (locally or abroad) to deliver both timely and effective installation, maintenance, equipment repairs and equipment upgrades or modifications not withstanding all safety instructions.
Timely completion of service reports and good liaison with the company Customer Service Centre.
Escalate as appropriate, situations where customer satisfaction is compromised and to ensure contractual obligations are met.
Maintain good communications and team working with all stakeholders.
Understand and comply with organizational instructions, quality policy, codes of conduct policies health and safety policies and regulatory requirements at all times.
Ensure material spare parts are processed in accordance with company policy.
Complete personal administration in a timely and accurate manner.
Maintain all test equipment, tools and company property in good and working order at all times.
Identify any opportunities to improve efficiency and effectiveness of company processes.

Commercial Service Goals:

Is responsible for the Installed base of equipment to ensure that these systems are covered by long term Service Contracts.

Is responsible for meeting service revenue & profitability targets. Is responsible to analyze the Installed base and identify potential replacement/upgrade targets.

Commercial Sales Goals:

Is responsible for supporting the commercial sales team with technical product expertise and assists in the setting up of Service strategies in conjunction with Sales projects.

Key Skills

This is a field-based role offering considerable independence and requiring strong self-discipline.
Proficient in the use of tools, service test equipment or any other company resources.
Ability to write clear and concise action plan & service reports.
Ability to competently prioritize, organize and plan workload
Ability to take ownership of issues and use initiative to resolve issues
Ability to work individually under minimum or no supervision and successfully as part of a team.
Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer- based tools for reports, email and for general communication

Suitable interested candidates please send your updated CV to [email protected] immediately for further discussions.