Debt Collectors

Debt Collectors at Wi-Pay Finance Limited

Job brief

To be part of the collections team who are responsible for handling enquiries from customers who may be in debt and for attempting to make proactive contact to those who default the repayment plan.

Responsibilities

• Assist in managing queries and contacts from customers who maybe in arrears
• Negotiate payoff deadlines or payment plans
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Liaise with the accountant to stay updated on status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Take ownership of all issues and challenges through to resolution
• Deliver an outstanding customer service experience
• Help resolve accounts that have fallen behind with their payments and agree repayment plans for customers who are unable to repay the amount owed in full
• Required to report full analysis on a daily basis
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines

Requirements

• At least 2 years’ experience in debt collection.
• Grade 12 certificate
• Diploma any subject (added advantage)
• Valid motor bike and/or driving license (added advantage)
• Extensive prior field work experience
• Excellent interpersonal skills
• Ability to build and maintain relationships with others
• Willingness to work in rural areas

Method of Application

Applications, consisting of your cover letter and CV only in a single document, should be sent to [email protected]. Please indicate the job title in the subject line of your e-mail and use your full name and the job title you are applying for as the filename of your attachment.

Copies of certificates need not be attached.