Program Manager – Viamo

Program Manager, Zambia

About Viamo

Mobile technology is revolutionizing how organizations engage with their end-users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard in public debates, surveys, and policymaking. The organizations that serve them often lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo is leading a global movement of nonprofits, governments, and businesses who want to communicate with the people they serve via mobile. We envision a world where all people have access to the information they need to make decisions for healthy, prosperous lives. Viamo connects individuals and organisations using digital technology to make better decisions. With more than 30 million people reached in 2020 alone, we are well on our way to meeting our goal of reaching 50M people annually by 2023.

With an office located in Lusaka, Zambia, Viamo is firmly committed to partnering with innovators and projects that have the capacity to set forth change on both the community and global level. Through the utilisation of ICT, we intend to assist development organisations, private sector companies, and the Government in reaching and engaging with beneficiaries, stakeholders, and project implementers.

About the role

You will become part of our growing team in Zambia working with some of the most innovative development organisations and private sector companies. Your role is to ensure that every project and programme is implemented to the delight of our partners who deeply care about the impact of projects. In this role, you will work with a wide range of different partners from health, education, agriculture, financial inclusion and many more. You will support these organisations with the design of digital engagement strategies, deliver exceptional customer service during the implementation of mobile and digital projects, and take great pride in fostering impact through mobile in Zambia.

Key Responsibilities

• Work with partners to design and launch effective mobile engagement projects using the Viamo platform. This includes setting expectations on what success looks like, clear roles and responsibilities of the partner and Viamo and understanding the type of reporting the partner is expecting.
• Help to establish work plans and deliverables for each project
• Work closely with Viamo’s Design and Implementation team to follow internal best practices for creating and implementing mobile engagement campaigns.
• Closely monitor project implementation raising red flags with the partner if needed and collaboratively identify solutions.
• Solicit and document client feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings.
• Delight our partners with high quality, timely execution of programme activities.
• Understand invoicing milestones and work with our Finance team to generate them as per schedule.
• Advise clients to design successful applications and use cases for mobile engagement projects.
• Facilitate training of partners staff and conduct field testing of solutions as needed
• Supervise qualitative and quantitative research and other field activities
• Conduct data analysis and report on the results of project and programmes
• Document and share lessons learned and best practices from Zambia with Viamo’s international team of program staff

Key Performance Indicators

• Happy clients measured through the Net Promoter Score.
• Project implemented on time and on budget
• Impact: number of unique listeners and engagements

Team and Reporting Structure

• Reports to the Country Manager, Zambia
• Works closely with the Design and Implementation team

Profile

Essential

• University degree and 3+ years of demanding professional experience in a client-facing role, and demonstrable interest in the use of technology for development
• Experience either directly from the development sector working with or for NGOs or with private sector companies with NGO clientele
• Excellent project and programme management skills with emphasis on customer service
• Independent thinker and problem solver with proven experience in a fast-paced environment
• Great in multi-tasking and managing numerous complex small and large projects at one time
• Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed
• Excellent attention to detail and thoroughness
• Quantitative and analytical skills – including experience with large data-sets and data analysis
• Comfortable with technology with an aptitude for learning new technology platforms.
• Fluency in Zambian languages.

 

Desirable

• Previous experience working with a Mobile Network Operator

 

Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients’ needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.