Wenco International Mining Systems (www.wencomine.com), a subsidiary of Hitachi (Ranking among the top 100 companies in the world according to Fortune Global 500 in 2021), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.
As Wenco continues to build our next generation of technology, we need a wide range of professionals to help us achieve our objectives. We are currently looking for a Technical Services Analyst in Zambia to join our Client Services team on a one (1) year contract.
Your Responsibilities:
In Office:
- Provide timely phone, email and remote access support for existing customers
- Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
- Record/document all client issues through to resolution using Wenco’s issue tracking system
- Plan and practice for system implementation and upgrade projects
- Review and contribute to product documentation
- Perform Triage Desk ‘1st line support function’
On Site:
- Perform successful implementations and upgrades
- Conduct site inspection and reports in preparation of deployments
- Coordinate resources from mine staff as required
- Provide one-on-one and classroom training on the use and administration of the system
- Troubleshoot software, hardware and network issues
Your Experience and Knowledge:
- 3 to 5 years of user and admin support experience for an enterprise class software system
- Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products
- Mining experience/knowledge would be an asset
- Databases SQL (advanced administration ability), OpenTSDB, InfluxDB
- Real-Time software systems
- Mobile Computing
- Windows networking experience
- Virtual machine environments
- Linux server administration
- Windows server administration (moderate)
- Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems
- Valid driver’s licence
More Information
- Job Application Details To apply for this job please visit can61e2.dayforcehcm.com.
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