Zambia Data and Systems Coordinator at One Acre Fund

About the Role

As the Business Operations Data and Systems Coordinator, you will work with our client data management team to ensure data is correct and is available. Research and implement system changes to support evolving program needs.

You will report directly to the Business Operations lead

Responsibilities

Monitor, report on and improve Business Operations data quality and data processes. This includes regular reporting to country leadership and global team on key Business Operations Indicators, implementing quality control of all BizOps data and addressing data discrepancies with our client Data Management (CDM) team.

Perform weekly and monthly data reconciliations between bank/Mobile Money, roster, physical receipts and finance. This includes identifying any data discrepancies and working with the CDM team to resolve the discrepancies.

Provide accurate data for all such requests from both in country and global stakeholders.
Manage seasonal data processes such enrollment and input delivery and create dashboards that provide up-to-date KPIs for easy progress monitoring by project teams.

Provide first-level technical assistance to other departments, including system setups and changes and tool formulation to support proposed trials and other one-off projects.

Work with Global BizOps CDM team to prepare and run reports for bulk uploads, such as payment transfers, credit adjustments, order uploads, client bans.

Review audit and repayment data to identify fraud trends; adapt Client Investigation processes to investigate and gather information to discipline fraud in both cash and Mobile repayment areas.

Work with other departments and with BizOps in other country programs to find future solutions to improving our data processes, and to raise and resolve issues facing program data.

Implement and track claims resolution Service level agreements

Work with the CDM team to track and resolve claims through a standardized process as per agreed service level agreements

Provide first level support for tablets including taking the lead in configuration, and simple issue resolution. Manage escalated issues, working with tech to bring them to a quick close.

Other assigned responsibilities

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

Undergraduate university degree.
Proficiency in excel (can perform complex functions) , SQL or any other data analysis and reporting tool
Troubleshoot and remote problem identification capability
Typing speed is at or above 30 words per minute
Analyze, model and interpret data
Project management skills and previous team management experience added advantage
English required – additional Zambian languages preferred (specifically Bemba, Tonga and Nyanja

Preferred Start Date
As soon as possible

Job Location
Kabwe, Zambia

Benefits
Health insurance, paid time off

Eligibility
This role is only open to citizens or permanent residents of Zambia.

Application Deadline
We hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here ([email protected]), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 16th March, 2021.