Reporting to: Regional Manager
Purpose of the role:
To deliver exceptional business performance through exceptional
leadership of the branch. Responsible for the overall performance of the
branch and achieving specific service and operational targets
Main Duties and Responsibilities
- Maintain best in Class Portfolio Quality
- Ensure that portfolio at risk days are maintained below set target
- Aim to maintain zero loan loss rate throughout the year
- Recover more than 50% of all written off loans.
- Portfolio Growth
- Champion efforts in mobilizing savings
- Ensures that policies and procedures are applied consistently & uniformly across all functions.
- Coordination
- Coordinates with Finance, HR and IT department to make sure there that there is appropriate branch Management
- Integration
- Ensure that targets in the Area Development Program (ADP) are agreed and signed.
- Arrange for meetings and agree on client referral, harmonize
operational plans for joint activities such as trainings, sensitizations - Ensure Monthly management reports are submitted for review and management action.
- Ensure client education is delivered to Clients by CRO’s and reports are submitted to head Office
- Marketing
- Develop proposals for further improvement of operations, including concepts for new products and services;
- Coordinate with the marketing manager planning and initiation of promotional measures;
- Staff development
- Ensures that branch staff receive adequate training, participates in
development/ reviews of curriculum for training of the Customer
Relationship Officers, collaborates closely with Training Officer in
matters of training staff - Undertake performance appraisals and staff development plans for all branch staff
- Coordinates with the HR department in planning personnel capacity of the branches;
Minimum qualification requirements and competencies
- University Degree in Economics, Accounting, Banking and Finance or Business Administration.
- Experience in credit and deposit operations.
- Determined personality with initiative, perseverance and the ability to motivate and manage a team
- Capability and willingness to take responsibility and highly developed sense of rectitude
- Ready to comply and live up to and in accordance with the organization Ideals and Core Values
- Be a good trainer, facilitator, mentor, and coach
- Very good communication and marketing skills
- Good knowledge in economic and financial matters
Good analytical and problem-solving skills
Method of Application
Interested applicants should send a cover letter accompanied by a CV to the address below clearly indicating the POSITION being applied for to the attention of the:
People & Culture Manager
Plot 6810 Chiwalamabwe Road, Olympia
P.O. Box 33911
Lusaka, Zambia
OR
email: [email protected]
Closing date: 5th December 2020
