BRANCH MANAGER
- A professional qualification in any Business Discipline or a degree in Business Administration or its equivalent.
- Minimum of 5 years’ experience in an automotive business at a similar level.
- Good Finance and Business acumen.
- Good Communication skills, problem solving and solution oriented.
- Strong planning, organizing and leadership skills
KEY RESPONSIBILITIES:
Reporting to the Chief Operating
Officer, the successful candidate will oversee the effective management of the branch. The key responsibilities among many others include the following: –
- Overall accountability and responsibility for the Branch business, its assets, facilities, stocks and people.
- Effective operation by ensuring Customer Service delivery
- Ensuring that operations are always at the optimum staffing and efflciency levels as required by the Distributor and the respective Brand.
- Work with distributor functional heads to ensure implementation of all programs, Standard Operating Procedures (SOPs), policies, reporting and management criteria.
- Ensure effective budgeting and performance to achieve the set targets.
- Effective control / monitoring & management of facility, stocks, relevant financial transactions, approvals and controls for all transactions in the business.
- Asset / Stock management through monitoring levels and stock days for all business areas.
- Service Key Performance Indicators (KPls): Productivity, Utilization & Efficiency Branch achievement.
- Management of the staff development program: Staff training plan and skills matrix for each staff member.
- Build and maintain strong working relations with both the internal and external customers and service providers.
- Follow up on customer complaints and ensure they are resolved in a timely manner.
- Ensuring good customer care throughout the branch across departments.
- Co-ordinate the effective management of all brands and products promoted by the group and work in synergy with all group companies.
- Facility maintenance care, safety and security.
- Any other duties that may be required from time to time
More Information
- Job Application Details If you meet the necessary competencies, qualifications and criteria please submit your application, qualifications together with a comprehensive CV of your career to the email address below not later than Friday 3rd June 2022. The Group Human Resources Manager Toyota Zambia Limited Box 33438 Lusaka Or email: [email protected] Please note that only applicants who meet the above requirernents will be contacted for interviews.
