PARTS MANAGER -Toyota Zambia

PARTS MANAGER

QUALIFICATIONS AND COMPETENCES

• Bachelor’s degree in Purchasing and Supply or any Business discipline.
• Traceable Leadership skills with 5 years of Management experience in a busy operation centre preferably parts business.
• Passion for Customer Service.
• Good Communications and Interpersonal skills.
• Strong Computer Skills with ability to do various reports.
• Experience in the Motor Industry would be an added advantage.

KEY RESPONSIBILITIES: – Reporting to the National Parts Manager, the successful candidate will among other many duties ensure effective and efficient management of Parts department by meeting the customers’ expectations in line with the company guidelines as follows: –

• Ensure effective stock management through carrying out regular stock takes and minimizing stock variances.
• Monitoring and coordination of parts, service and vehicle
• Sales through regular inter-departmental meetings.
• Liaison with Parts Distributor Support Team representatives and enhancing the strong business relations.
• Oversee and coordinate the generation of accurate annual sales forecasts for the specific product to ensure suffcient stock availability at all times.
• Work with the Marketing team to identify advertising plans & Sales promotions.
• Preparing accurate budgets & Managing expenses as well as achieving margins on product Sales.
• Monitoring and regulating debtor days through enforcing timely debt collection for better liquidity flow.
• Analysis of Market studies i.e. costing and recommendations pertaining to parts.
• Management of the staff development program: Staff training plan and skills map for each staff member.
• Ensure correct EPC usage and part number interpretation.
• Managing and monitoring the performance of the department.
• Implementation and adherence of parts standard procedures for the department.
• Customer Retention.