SERVICE MANAGER
KEY QUALIFICATIONS AND COMPETENCES
- Degree / Diploma in Mechanical / Technical Engineering.
- Technical background with not less than 5 years ot work experience at Supervisory level.
- Passion for Customer Service.
- Good Communications and Interpersonal skills.
- Well vested in product knowledge
- Strong Reporting skills.
- Strong Computer Literacy — reporting skills.
KEY RESPONSIBILITIES: – Reporting to the National Service Manager, the successful candidate will among other many duties ensure effective and efficient management of the Service Department in line with the Company guidelines through: –
- Satisfactory Management of staff Issues in the Service Department
- Managing Customer issues to the highest expectations / standards
- Managing the various Management reports on weekly and monthly basis
- Monitoring Workshop environment and safety issues.
- Monitoring / coordination of service, parts and vehicle Sales through regular inter-departmental meetings.
- Monitoring customer satisfaction reports and develop service offers by targeting new customers and fleet companies.
- Customer Retention.
More Information
- Job Application Details If you meet the necessary competencies, qualifications and criteria please submit your application, qualifications together with a comprehensive CV of your career to the email address below not later than Friday 3rd June 2022. The Group Human Resources Manager Toyota Zambia Limited Box 33438 Lusaka Or email: [email protected] Please note that only applicants who meet the above requirernents will be contacted for interviews.
