Front of House Manager / Reception desk officer – Precision Recruitment International

Overview

Overview: A newly opened Hotel in Lusaka is looking for a Front of House Manager /Receptionist to join their team and help serve as the company’s guests’ first point of contact and manage all aspects of their accommodation. The company will also require you to manage the administration aspect of the Hotel.

Duties and responsibilities:

• Greet and welcome all guests and assist them with check-in and check-out
• Maintain a positive attitude and friendly demeanor
• Respond to all guest questions and requests
• Answer and forward phone calls
• Manage guest bookings and reservations
• Register guests and collect necessary information (like contact details and exact dates of their stay)
• Provide information about our hotel, available rooms, rates and amenities
• Keep a tidy and orderly workspace
• Assist with administrative and clerical tasks as needed
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements:

• At least 3 years’ experience working as a hotel receptionist or guest services role
• High school diploma, Hospitality certificate, Hotel management or any other suitable equivalent
• Proficient in Microsoft Office and other necessary computer programs
• Excellent written and verbal communication skills
• Fluency in English
• Ability to maintain a positive, friendly attitude even under high pressure
• Excellent organizational and multitasking skills